NGO Striving For All is looking for an IT and Administrative Specialist

NGO Striving For All is looking for an IT and Administrative Specialist

The IT and Administrative Specialist plays a critical role in ensuring the reliability, performance and seamless operation of the organisation’s day-to-day technology environment and related administrative activities. This role is specifically aligned to support and enhance the Striving For All digital platforms and infrastructure.

Core responsibilities & activities

Internet and network support

• Monitor internet connectivity and troubleshoot service interruptions;

• Provide support for basic Wi-Fi, router, modem, switch and local network issues;

• Coordinate with internet service providers during outages.

Camera systems and security technology

• Monitor the operational status of CCTV and camera systems;

• Ensure continuous recording and secure, authorised access;

• Coordinate maintenance or repairs with service providers.

IT equipment support

• Provide first-line support, setup and maintenance for computers, printers, projectors, screens and mobile devices;

• Troubleshoot hardware, software and peripheral issues;

• Escalate advanced technical problems when necessary.

User accounts and access management

• Manage the creation, modification, deactivation and password resets of user accounts;

• Support IT onboarding and offboarding processes;

• Strictly enforce data security and confidentiality procedures.

Equipment inventory and tracking

• Maintain an up-to-date and detailed inventory of all technology assets, including serial numbers, condition, location and assigned users;

• Conduct periodic physical checks;

• Plan for equipment replacement needs.

Vendor coordination and administration

• Serve as the main point of contact for internet service providers, technicians and equipment suppliers;

• Maintain all IT documentation, invoices, quotations, warranties, subscriptions and procurement records.

Office administration and logistics

• Assist in the day-to-day logistical management of the office;

• Supervise office supplies inventory;

• Coordinate maintenance of general office facilities;

• Support the team with event organisation, travel arrangements and meeting scheduling.

Tools & methodologies

• Methodologies: ITIL-aligned first-line technical support, structured ticket tracking, asset management lifecycles and user-centric service delivery;

• Tracking & management: Ticketing systems for incident tracking, asset inventory logs and digital documentation databases;

• Tools & platforms: Google Workspace and Microsoft 365 administration, office productivity suites, network diagnostics and CCTV/IP camera monitoring software.

Expected deliverables

• Up-to-date IT asset inventory and hardware movement logs;

• Technical support tickets resolved within agreed response times;

• Maintained documentation of vendor contracts, internet service SLAs and procurement invoices;

• Securely managed user access records, with prompt IT onboarding and offboarding configurations.

Required qualifications

Experience

• 1 to 3 years of experience in IT support, help desk, technical support, systems support or a similar role;

• Experience in non-profits or office environments is an advantage.

Technical skills

• Proficiency in computer troubleshooting (hardware and software);

• Basic networking knowledge, including Wi-Fi, routers and switches;

• User account management;

• Knowledge of cybersecurity best practices.

Tool mastery

• Hands-on experience with Microsoft Office or Google Workspace administration;

• Familiarity with CCTV/IP camera systems;

• Experience using structured inventory tracking tools.

Soft skills

• Strong attention to detail;

• Customer-service orientation;

• Analytical problem-solving mindset;

• Confidentiality;

• Professional-level proficiency in English; knowledge of French is an advantage.

Education

• Diploma, HND or Bachelor’s degree in Computer Science, IT, Networking or equivalent practical experience.

How to apply

All applications must be submitted online at: https://strivingforall.org/careers

Application deadline: November 11, 2026.