Description de l'offre
- Job Title: Bilingual Receptionist
- Position Type: Full-time
- Salary: 80,000 FCFA
- Location: Yaoundé, Cameroon
- Experience : 2-3 years
Key Responsibilities
- Guest Reception & Check-in/Check-out
- Welcome guests warmly and professionally upon arrival.
- Handle guest check-in and check-out procedures efficiently.
- Verify guest identification, process payments, and issue room keys.
- Ensure all guest information is accurately recorded in the hotel management system.
- Reservations & Room Management
- Manage room reservations via phone, email, and online booking platforms.
- Coordinate with housekeeping to ensure room readiness for arriving guests.
- Inform guests about hotel amenities, services, and policies.
- Customer Service & Communication
- Respond promptly and professionally to guest inquiries, requests, and complaints.
- Provide information about the hotel, local attractions, transportation, and services.
- Handle guest feedback and escalate issues to management when necessary.
- Administrative & Cash Handling
- Maintain accurate records of guest accounts, payments, and billing.
- Perform daily cash reconciliation and ensure accuracy of all transactions.
- Assist with administrative tasks such as filing, data entry, and correspondence.
5.Bilingual Communication
- Communicate effectively with guests and staff in both English and French.
- Assist international guests with language support as needed.
Other Duties
- Coordinate with other departments (housekeeping, maintenance, food & beverage) to ensure guest satisfaction.
- Maintain a clean, organized, and welcoming reception area.
- Perform other duties as assigned by management.
Candidate Profile
Qualifications:
- Minimum of 2–3 years of experience as a receptionist, front desk agent, or in a similar customer service role, preferably in the hospitality industry.
- Diploma or certificate in Hospitality Management, Tourism, Business Administration, or a related field is an advantage.
Language Skills:
- Fully bilingual in English and French (both written and spoken) – mandatory.
Personal Attributes:
- Dynamic, and energetic – able to work in a fast-paced environment.
- Clean and presentable – professional appearance is essential.
- Customer-focused – genuine passion for hospitality and guest satisfaction.
- Excellent communication and interpersonal skills.
- Well-organized with strong attention to detail.
- Proactive and able to work under pressure.
- Flexible – willing to work shifts, weekends, and public holidays as required.
Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with hotel management systems (e.g., OPERA, Mews, or similar) is an advantage.
COMMENT POSTULER ?
Envoyez votre CV à l'adresse suivante:
recruit.cmr@saasab2e.com