Position: IT Assistant
Location: Yaoundé, Cameroon
Employment Type: Full-Time
Salary: 100,000 FCFA per month
Job Summary
We are seeking a proactive, organized, and technically skilled IT Assistant to support both the company’s business development activities and internal IT operations. This hybrid role combines 60% Marketing Assistant responsibilities with 40% IT support functions. The successful candidate will help generate new business opportunities, maintain strong client relationships, promote the company’s digital services, and provide first-level technical support to ensure smooth day-to-day operations.
Key Responsibilities
Marketing & Business Development (60%)
- Identify and research potential clients through market research, online platforms, networking, and business directories.
- Prospect new customers through phone calls, emails, social media, and other communication channels.
- Schedule and coordinate meetings with prospective clients to discuss their business needs.
- Prepare service proposals, quotations, presentations, and follow up on sales opportunities.
- Maintain and update the Customer Relationship Management (CRM) database with accurate client information and sales activities.
- Build and maintain long-term relationships with existing and prospective clients.
- Collect customer feedback and recommend improvements to products and services.
- Monitor market trends, competitor activities, and identify new business opportunities.
- Support the planning and execution of marketing campaigns and promotional activities.
- Assist in achieving the company’s sales and business development objectives.
IT Support & Technical Assistance (40%)
- Provide first-level technical support for hardware, software, and network-related issues.
- Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
- Assist with user account management, password resets, software installation, and system updates.
- Perform routine data backups and support basic cybersecurity practices.
- Troubleshoot network connectivity issues and assist with maintaining IT infrastructure.
- Maintain IT asset inventory, technical documentation, and equipment records.
- Support employees with day-to-day IT requests and ensure timely resolution of technical issues.
- Escalate complex technical problems to senior IT personnel when necessary.
- Ensure IT equipment is functioning efficiently and report maintenance needs.
Key Qualifications
- Minimum of a Bachelor’s Degree (BSc/HND/Licence) in Computer Science, Information Technology, Software Engineering, Information Systems, Computer Engineering, or a related field.
- Minimum of 1–2 years of experience in IT support, technical assistance, sales, marketing, business development, or a similar hybrid role.
- Basic knowledge of computer hardware, software installation, networking, and troubleshooting.
- Familiarity with Microsoft Office Suite and CRM systems is an advantage.
- Good understanding of digital marketing, customer engagement, and lead generation techniques.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good organizational and time management abilities.
- Ability to multitask and work independently with minimal supervision.
- Strong analytical and problem-solving skills.
- Ability to learn quickly and adapt to changing business and technical needs.
- Bilingual (English and French) is an added advantage.
Required Skills
- Business Development
- Lead Generation
- Customer Relationship Management (CRM)
- Sales Support
- Digital Marketing
- IT Support & Troubleshooting
- Hardware & Software Installation
- Basic Networking
- Microsoft Office Suite
- Communication & Presentation Skills
- Customer Service
- Time Management
- Problem Solving