Description de l'offre

JOB ADVERTISEMENT : Manager - Key Account Management Public Sector -  MTN Cameroon - Mobile Telecommunication Networks

Manager - Key Account Management Public Sector YDE.Enterprise Business Unit
Yaoundé, Centre, Cameroon
Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion



Responsibilities
Strategic Leadership & Governance

Assist in the creation of sub-divisional strategy in line with overarching divisional goals

Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

Staff Leadership and Management

Source, induct, and manage talent in accordance with legislative guidelines

Ensure open communication channels with staff and implement change management interventions where necessary

Provide definition of roles, responsibilities, individual goals, and performance objectives for the team

Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program

Develop and implement a training plan to build and develop skills within the team

Actively participate in leadership team 

Support team capability development through the creation of opportunities for realizing full potential

Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Work in a team and drive own and cross functional team working across various divisions

Accountable for meeting and prioritizing project team targets / deadlines

Lead cross functional and own team meetings and contribute on specialist / technical areas when required

Review performance metric dashboards prepared on various performance metrics

Governance 

Operational, Tactical and Strategic Meetings

Provide input on all projects initiated

Provide input in strategic meetings when required

Provide input into the preparation of proposal on change initiatives, policies, and procedures

Escalations

Manage and resolve escalations that have impact on critical path of service delivery

Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved

Manage and provide solutions to issues that require formal resolution

Function Tactical

Provide input into establishing objectives, targets, and budgets for the function as applicable

Identify and document key risks, issues and dependencies and set mitigation actions

Prepare documentation required for sign-off / making decisions regarding tactical changes

Opco Tactical

Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Segment Senior Manager

Provide input into the review of all projects initiated

Performance

Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs

Review and monitor plan for continuous improvement

Ensure execution in alignment with divisional strategy

Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization

Report on an ad hoc basis on specific projects, as required

Budgets

Manage sub-divisional budgets in line with business objectives

Manage project or initiative budgets in line with business objectives

Compliance

All employees are in the first line of compliance defense and are expected to act as Compliance Champions in their respective roles.

Employees must comply fully with all applicable legislation, regulations, policies, standards, and procedures in the execution of their day‑to‑day responsibilities.

Any act of negligence or non‑compliance by an employee will be addressed in accordance with the MTN Cameroon Disciplinary Policy.

Employees are required to attend scheduled compliance training, proactive report, and escalate any compliance concerns, issues, or failures.

With the support of the Compliance Champions and the Risk & Compliance (R&C) team, employees are expected to review and update compliance obligations, compliance risks, and control testing activities within their respective units.

Operational Delivery

Performs sales activities on Corporate Key accounts market segment, and negotiates sales price and discounts in conformity with the delegation of authority

Develops specific plans to ensure revenue growth in all products & services in his portfolio

Ensures sales policies, practices and procedures are in line with the company’s rules

Establishing personal contact and rapport with top echelon decision-makers.

Interprets short- and long-term effects on sales strategies in operating profit.

Collaborates with marketing, solutions engineering and senior management to establish and control budgets for sales promotion and trade show expenses.

Reviews expense and recommend economies.

Animate the Corporate Key Account during all his life cycle 

Negotiate and close sales by agreeing terms and conditions of contracts 

Key Performance Indicators         

Financial – Value created by optimizing business projects and reducing spend on Unit budget.

Enterprise Financial Health (Revenues, EBITDA, ARPU & other financial health ratios) - translating revenue growth formula & objectives into results

Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations etc.

 

Internal - Value created from executing Unit operations

Value created by increase in customer base, product sales, contracts signed etc. for products and services.

New business opportunities from products launched, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc.

 

Customer – Value created from Customer engagement & Ecosystem:

Impact includes positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)

Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of legislations or policies influenced, contributions during stakeholder workshops etc. 

Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning 

 

People (Learning & Growth) - Value created through positive Impact on People & Culture & 

Impact includes satisfaction index on the engagement survey dimensions/employee engagement index.

 Change Management, Enhancing MTN’s profile as employer of choice and instilling company pride/passion etc.

Key Performance Indicators 

% revenue increase 

% retention 

% collection

% new business development initiatives implemented 

Qualifications
Education:

Bachelor’s degree in Commercial and Telecoms related fields
Additional IT and Engineering related qualifications and Master’s degree are advantageous  
Additional commercial qualifications are advantageous (B. Comm…)
Fluent in language of country with basic command of English

Experience:

At least 8 years in selling to Large Organizations and Public Sector with minimum of 

5 years in a sales position in the IT or telecommunication sector 

Min 5 years relevant industry experience with Min 5 years in enterprise products

Experience in ICT and specifically Cloud solutions sales would be an advantage

Experience in supervising/managing others.

Experience working in a medium to large organization.

Training:

Financial analysis for non-financial

Sales and negotiations skills

Experience share

Commercial territory Management

Leadership skills Training 

Induction to Marketing 

Competencies:

Functional Knowledge: 

Must be able to manage multiple priorities simultaneous

Must be able to understand and apply the principles of change management

Strong win-win negotiations skills

Communication skills

Strong leadership skills

Strong computer skills

Customer service and time management skills

Interpersonal skills

Able to create enthusiasm and cooperation for projects

Knowledge of principles and methods of management

quality control, costs

Technical implementation and support

Fluent in French and English

Skills

Management

Persuasion

Speaking 

Service Orientation 

Active Listening 

Social Perceptiveness 

Operations Analysis 

Critical Thinking Excellent written / verbal communication & interpersonal skills, and ability to deliver a mock presentation and provide sample presentations/documents upon request

Behavioural Qualities

High level of management, creativity, innovation, prevision

Open minded

Adaptability

Reactive 

Strong ethics

Ability to work with various groups of individuals and organizations

Targets oriented

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location

Deadline: Apply Before
08/12/2026, 12:55 AM