Description de l'offre

JOB ADVERTISEMENT : Senior Representative - Executive Accounts Manager Public Secto -  MTN Cameroon - Mobile Telecommunication Networks

Senior Representative - Executive Accounts Manager Public Sector Yde.Enterprise Business Unit
Yaoundé, Centre, Cameroon
Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion



Responsibilities
Staff Leadership and Management

Ability to work in a team

Responsible for self-learning and development with guidance from the Manager

Ensure cohesive working with the CoE

Accountable for meeting and prioritising own targets / deadlines

Provide information to the Manager on work accomplishments, individual / team challenges 

Lead team meetings and contribute on specialist / technical areas when required

Review performance metric dashboards prepared on various performance metrics and provided input to the manager

 

Governance

Adhoc and Operational Meeting

Participate and provide inputs in operational meetings as and when required

Set up and manage adhoc meetings for day-to-day operational requirements as and when required

Escalations

Timely notification of escalations to the Line Manager, and the CoE

Resolve escalations as per defined escalation / resolution procedures

Opco Operational

Participate and provide inputs in project status meetings

Propose operational changes and provide associated user impact assessment

Performance

Ensure effective execution of day-to-day operations at the CoE and at the Opco and resolve operational issues

Improve productivity and quality through leading practice initiatives

Reporting

Provide inputs to the Line Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organization

Operational Delivery 

Search for new clients who could benefit from MTNC products in a designated sector of activity, size of company or region 

Travel to visit potential clients 

Establish new, and maintain existing relationships with customers 

Manage and interpret customer requirements 

Provide Account Plans for each account to provide consultation on products and services that would best serve customer needs Develop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy

Continuously learn about products and become subject matter expert on products and services in the Business Services portfolio

Persuade clients that a product or service will best satisfy their needs 

Calculate client quotations 

Work on tenders launched by customers

Negotiate terms and conditions of contracts 

Negotiate and close sales by agreeing terms and conditions 

Perform cost/benefit analysis while working on tenders’ offers 

Prepare reports management (sectorial report, monthly/quarterly roadmap)

Meet regular sales targets 

Record and maintain client contact data 

Be present in GSM, ICT/Data, Cloud & IT forums, or any other business-related events to approach clients and present offers

Make technical presentations and demonstrate how a product will meet client needs 

Liaise with other technical experts to gather additional knowledge/inputs where necessary to complete an offer 

Be able understand client problems to provide the support team with the exact feedback on the issue facing by the client

Assist in the design of custom-made products 

Provide training and produce support material to the client where necessary

Achieve sales targets as well as collections’ targets 

Ensure no loss of revenue/accounts in current data base

Key Performance Indicators

Financial Perspective – Value created by optimizing business projects/activities:

Value created by saving cost 

Value created by increase in customer base, product sales, etc. for products and services.

Internal Perspective - Value created from improving processes: 

Value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.

Customer Perspective – Value created from Customer Engagements & Ecosystem 

Impact include positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)

Being a Brand Ambassador and MTN advocate 

Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of contributions during stakeholder workshops etc. 

Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning 

People (Learning & Growth) - Value created through demonstrating the expected values and behaviours and sustaining an engaged workforce 

always Speaking in complete candor, being completely accountable, driving a collaborative work culture, getting the job done with Company Pride & Passion thereby enhancing MTN’s profile as employer of choice. 

Key Performance Indicators 

% revenue increase 

% retention

% collection

Qualifications
Education:

Minimum of 3-year degree in telecommunications, IT or Electrical Engineering with a commercial related field
Master’s or postgraduate qualification is advantageous
Experience:

At least 3 years in selling to Large Organizations and Public Sectors with minimum of 3 years in a sales position in the IT or telecommunication sector
Min 3 years relevant industry experience with
Min 3 years in enterprise products
Experience in ICT and specifically Cloud solutions sales would be an advantage
Experience in supervising others is an advantage 
Experience working in a medium to large size organization

Functional Knowledge: 

Information Technology
Data solutions
Product Management
Product and services training
Solutions sales
Sales and negotiations skills
Leadership skills Training
Induction to Marketing
Relevant industry certifications in IT, security, and/or IP networking (e.g. ITILv3, CISSP, vendor-specific certifications)
Financial analysis for non-financial

Sales skills

Project management
Market and industry knowledge
New product development and management
Telecoms industry, technology, products and services
Managed networks
Cloud computing
Data center solutions
IP communications
Managed security
Fixed-mobile convergence
M2M
Planning and budgeting
Knowledge of principles and methods of management
Technical implementation and support
Fluent in French and English (verbal and writing)
MS Office
Skills:

Interpersonal, Communication and active listening skills 
Team spirit and collaboration skills 
Must be able to understand and apply the principles of change management 
Negotiations and Persuasion skills 
Must be able to manage multiple priorities 
Able to create enthusiasm and cooperation for projects 
Customer service and time management skills 
Social Perceptiveness 
Operations Analysis 
Analytical Thinker 
Problem Solver 
Operational Value Creator 
Culture and Change Champion 
Supportive People Manager 
Relationship Manager 
Results Achiever
Operationally Astute
Behavioural Qualities:

Attention to detail
Management skills, creativity, innovation, prevision 
Open minded 
Service Orientation
Adaptable 
Strong ethical standards 
Ability to work with various groups of individuals and organizations 
Targets oriented
Directs people
Manages time

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location

Deadline: Apply Before
08/12/2026, 12:55 AM