MTN Cameroun is looking for a Senior Representative - Executive Accounts Manager Public Sector
Enterprise Business Unit
Position Overview
At MTN Cameroon, we are guided by purpose and values. We believe that truly understanding our people's needs and aspirations is the key to creating daily experiences that inspire and delight. We are dedicated to fostering an environment where every member of our Y'ello Family feels heard, valued, and empowered to lead a fulfilling life. Our values keep us focused and moving forward — they are not just words but are embedded in our DNA.
As an organization, we strive to create an exciting and rewarding workplace where employees can be themselves, thrive in positivity, and unlock their full potential. A workplace that nurtures creativity and innovation, boosts productivity, and delivers meaningful results. A workplace built on relationships and a shared purpose that extends beyond ourselves. This is what we want you to experience with us.
Our commitments go beyond organizational statements. They are reflected in our leadership and management approach, where we partner with employees, customers, and stakeholders to achieve common objectives.
Our values, known as LIVE Y'ello, form the foundation of our culture:
• Lead with Care;
• Can-do with Integrity;
• Collaborate with Agility;
• Serve with Respect;
• Act with Inclusion.
Key Responsibilities
Team Leadership and Management
• Ability to work collaboratively in a team;
• Take ownership of personal learning and development with manager guidance;
• Ensure smooth collaboration with the CoE;
• Meet and prioritize individual targets and deadlines;
• Report on work accomplishments and team challenges to the Manager;
• Lead team meetings and contribute on technical/specialist topics;
• Review performance dashboards and provide feedback to the Manager.
Governance
• Participate in operational meetings and provide input as required;
• Organize ad hoc meetings for day-to-day operational needs;
• Escalate issues to the Line Manager and CoE in a timely manner;
• Resolve escalations according to established procedures;
• Attend project status meetings and provide input;
• Propose operational changes and assess user impact.
Performance
• Ensure smooth execution of daily operations at the CoE and Opco;
• Resolve operational issues and drive productivity and quality improvements;
• Report on progress to the Line Manager in line with organizational metrics.
Operational Delivery
• Identify and pursue new clients in a specific sector, company size, or region;
• Travel to meet potential clients and build relationships;
• Maintain and strengthen relationships with existing customers;
• Understand and address customer requirements effectively;
• Develop Account Plans and provide strategic consultation on products and services;
• Define sales strategies for accounts and ensure compliance;
• Stay updated on products and become a subject matter expert in the Business Services portfolio;
• Convince clients of the value of products and services;
• Prepare client quotations and manage tender processes;
• Negotiate contract terms and close sales;
• Perform cost/benefit analysis for tenders;
• Prepare management reports (sectorial, monthly/quarterly roadmaps);
• Achieve sales targets consistently;
• Maintain accurate client contact records;
• Represent MTN at GSM, ICT/Data, Cloud & IT events to engage clients;
• Deliver technical presentations and demonstrate product benefits;
• Collaborate with technical experts to complete offers;
• Understand client challenges and provide accurate feedback to support teams;
• Assist in customizing products for clients;
• Provide training and support materials to clients;
• Achieve sales and collection targets;
• Prevent revenue loss or account churn.
Key Performance Indicators
Financial
• Value creation through business optimization and cost reduction;
• Growth in customer base and product sales.
Internal
• Process improvement and cost-effectiveness from optimization and new initiatives.
Customer
• Positive engagement indices (Net Promoter Score);
• Customer insight management and ecosystem engagement;
• Brand ambassadorship and advocacy;
• Contributions to industry and stakeholder initiatives;
• Ecosystem management for brand and business growth.
People (Learning & Growth)
• Open communication and accountability;
• Collaborative work culture;
• Company pride and passion;
• Enhanced employer brand.
Key Metrics
• Revenue growth percentage;
• Customer retention percentage;
• Collection percentage.
Qualifications
Education
• 3-year degree in Telecommunications, IT, Electrical Engineering, or related commercial field;
• Master's or postgraduate qualification is a plus.
Experience
• 3+ years selling to Large Organizations and Public Sectors;
• 3+ years in IT or telecom sales;
• 3+ years relevant industry experience;
• 3+ years in enterprise products;
• Cloud solutions sales experience is advantageous;
• Supervisory experience is a plus;
• Experience in medium to large organizations.
Functional Knowledge
• IT, Data Solutions, Product Management;
• Sales and negotiation skills;
• Leadership and marketing training;
• Industry certifications (ITILv3, CISSP, vendor-specific);
• Financial analysis for non-financial professionals;
• Project management, market knowledge, and new product development;
• Telecoms products and services, managed networks, cloud computing, data center solutions;
• IP communications, security, fixed-mobile convergence, M2M;
• Planning, budgeting, management principles;
• Technical support;
• Fluent in French and English;
• MS Office proficiency.
Skills
• Interpersonal, communication, and active listening;
• Teamwork and collaboration;
• Change management and negotiation;
• Priority management;
• Customer service and time management;
• Social perceptiveness, operations analysis;
• Analytical thinking and problem-solving;
• Operational value creation;
• Culture and change champion;
• People management and relationship building;
• Results-driven and operationally astute.
Behavioural Qualities
• Detail-oriented;
• Creative, innovative, and forward-thinking;
• Open-minded and adaptable;
• Service-oriented;
• Strong ethical standards;
• Collaborative and target-oriented;
• Ability to manage people and time effectively.
How to Apply?
All applications must be submitted ONLINE at: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/….
Deadline
Apply before 08/12/2026, 12:55 AM.