Position Summary
The IT and Administrative Specialist plays a critical role in ensuring the reliability, performance, and seamless operation of our day-to-day technology environment and related administrative activities. This role is strictly aligned to support and elevate the Striving For All digital platforms and Striving For All infrastructure.
Core Responsibilities & Activities
- Internet and Network Support: Monitor internet connectivity and troubleshoot service interruptions. Support basic Wi-Fi, router, modem, switch, and local network issues while coordinating with internet service providers during outages.
- Camera Systems & Security Technology: Monitor the operational status of CCTV and camera systems, ensuring continuous recording and secure, authorized access. Coordinate maintenance or repairs with service providers.
- IT Equipment Support: Provide first-line support, setup, and maintenance for computers, printers, projectors, screens, and mobile devices. Troubleshoot hardware, software, and peripheral issues, escalating advanced problems when necessary.
- User Accounts & Access Management: Manage the creation, modification, deactivation, and password resets of user accounts. Support IT onboarding and offboarding while strictly enforcing data security and confidentiality procedures.
- Equipment Inventory & Tracking: Maintain an up-to-date, detailed inventory of all technology assets (serial numbers, condition, location, and assigned users). Conduct periodic physical checks and plan for replacement needs.
- Vendor Coordination & Administration: Act as the main point of contact for ISPs, technicians, and equipment suppliers. Maintain all IT documentation, invoices, quotations, warranties, subscriptions, and procurement records.
- Office Administration & Logistics: Assist in the day-to-day logistical management of the office. Supervise office supplies inventory, coordinate maintenance of general office facilities, and support the team with event organization, travel arrangements, or meeting scheduling.
Tools & Methodologies
- Methodologies: ITIL-aligned first-line technical support, structured ticket tracking, asset management lifecycles, and user-centric service delivery.
- Tracking & Management: Ticketing systems for incident tracking, asset inventory logs, and digital documentation databases.
- Tools & Platforms: Google Workspace and Microsoft 365 Administration, Office productivity suites, network diagnostics, and CCTV/IP camera monitoring software.
Expected Deliverables
- Up-to-date IT asset inventory and hardware movement logs.
- Resolved technical support tickets within agreed response times.
- Maintained documentation of vendor contracts, internet service SLAs, and procurement invoices.
- Securely managed user access records and prompt onboarding/offboarding IT configurations.
Required Qualifications
Experience
- 1-3 years in IT support, help desk, technical support, systems support, or a similar role (experience in non-profits or offices is a plus).
Technical Skills
- Proficiency in computer troubleshooting (hardware/software), basic networking (Wi-Fi, routers, switches), user account management, and cyber security best practices.
Tool Mastery
- Hands-on experience with Microsoft Office/Google Workspace administration, CCTV/IP camera systems, and structured inventory tracking tools.
Soft Skills
- Strong attention to detail, customer service orientation, analytical problem-solving mindset, confidentiality, and professional-level English proficiency (French is an advantage).
Education
- Diploma, HND, Bachelor’s degree in Computer Science, IT, Networking, or equivalent practical experience.
HOW TO APPLY
All applications must be submitted ONLINE at : https://strivingforall.org/careers
The deadline for submitting applications is Novembre 11, 2026
