Description de l'offre
Détails de l'annonce Poste proposé : Portuguese / English Technical Support AgentCustomer support is changing for the better. 5CA is not your conventional customer service company. We have agents in all corners of the world with demonstrated knowledge of video games and technology.So, what makes the position different from other tech support positions?A few things: You’ll work 100% remotely from your own home and workspace You’ll be part of a diverse community of techies from all over the world You’ll get to deliver top-notch customer experiences to people in need You'll work with a team of top-notch techies from your Trainer to the Operations Manager You'll be privy to training opportunities prior to starting your new role and free courses to develop your skills You'll have an Operations Manager to help you with your work and a Team Lead to ensure you're comfortable and enjoying yourself As a Technical Support Agent, you'll troubleshoot customers' technical issues with their PC hardware and networking devices. You'll use a combination of email, live chat, social media, and/or phone calls to answer tickets and queries. Responsibilities Providing support for computer tech products, including CPU's and GPU's. Troubleshooting technical issues. Diagnosing and solving hardware or software problems. Supporting customers via Email and Phone. The Goal?You'll help 5CA continue to be one of the most unique companies in multilingual tech support. Profil recherché pour le poste : Portuguese / English Technical Support Agent Job requirements You speak near native Portuguese and English at an advanced level You are available to work full-time and on a flexible schedule You have in-depth knowledge of PC hardware and networking devices You are a fast learner and know when to take initiative You're a natural trouble-shooter and problem-solver You have experience in a Customer Service environment and/or international business setting …