Description de l'offre
Détails de l'annonce Poste proposé : German Speaking Customer Success Manager - EMEAWhat problems will you be solving?You will be directly shaping our core product, working with our wider product and operations teams to help build the customer journey and develop the customer success function from scratch. You’ll be responsible for onboarding clients across 80 countries, something that is currently operationally complex. You will be responsible for making sure this is seamless, both for our customers and, as we scale, for our operations team too. Omnipresent is not just a tech platform, there is a whole service behind it relying on multiple systems and people to work together to deliver a first class service. Your commitment to customer outcomes and helping to find ways of simplifying these complex processes is fundamental to our success.What will you be doing? At Omnipresent, you will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You’ll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions. Take over new customers from sales and act as the single point of contact. Own and manage the customer relationship throughout the entire customer lifecycle. Coordinate customer queries and loop in subject matter expert colleagues from payroll, benefits or tech. Ensure smooth onboarding of new customers, the training of platform end users, as well as post go-live support. Help simplify and automate complex operational processes together with the tech team. Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback. Represent the voice of the customer to provide input into every core product, …