Description de l'offre
Détails de l'annonce Poste proposé : Manager Of Customer Success Professional ServicesWhy? Building and running the infrastructure that allows people to be employed anywhere in the World is operationally complex - the whole reason Omnipresent exists. With so many companies transitioning to remote work, what we offer is more relevant than ever, and we are growing fast! We need to ensure our largest customers have a defined process and as much hand holding as they need to exceed their expectations. What? As the Manager of Customer Success Professional Services, you’ll be coming on board to help build this team and implement the processes, the structure and the capabilities required to enhance the Omnipresent large scale onboardings and special projects offering. You will be a key part of the Customer Success Team as we grow; overseeing, improving and extending fundamental customer value through professional service actions and related processes. You will be involved in extending strategic value and leading new initiatives while leveraging lean processes and technology in ensuring continued delivery of world class outcomes for our clients. Customer onboardings are important internally, but the primary objective is to offer external clients an easy pathway to onboarding large scale customers. Who? You have a strong builder mentality, incredible drive and are naturally curious. You’re versed in building for scale and in understanding strategic components, solving commercial questions, and developing value propositions in general. You are obsessed with customer value and ensuring everyone has a wonderful interaction with the team. Your role The Details Of The Job Will Look Like This The key thing here is that you know we are a Series B stage rapidly growing start up where we are just now identifying what Professional Services will look like. You won’t just come in and plug into a well oiled …