Description de l'offre
Détails de l'annonce Poste proposé : Service Officer OperationsECOBANK CAMEROUN S.A. is recruiting a Service Officer Operations ready to work across the national territory.The position is based in Douala. Job grade: 2A Job level: 3NATURE OF CONTRACT:Permanent ContractJOB PURPOSE: Supervision of Tellers activities and proofing of accounts of the retail operations perimeter. Ensure timely applicative and functional assistance to operators across branches to enable them to serve our valued clients within well-defined TAT limits in all remittances operations. Ensure daily compensation of Western Union and Rapid Transfer operations and maintain accurate and suspens free accounts thereof. KEY RESPONSABILITIES• Enforce groupwide standard procedures• Review documentation for processed transactions to ensure strict respect of exchange regulation.• Ensure that remittances service delivery timeframe is within the defined SLA and TAT.• Conduct periodical controls set in the procedures across the affiliate• Ensure daily processing of WU and RT settlement as per Voyager and Intranet respectively• Ensure the reconciliation of RT and WU accounts on a daily basis –there should be no balance mismatch between Rapid Transfer/Western Union plateforms and CBA, investigate and resolve any outstanding items identified• Prompt investigation and response to customers’ claims across branches• Prepare and issue MIS reports on a timely basis to management.• Ensure statutory declarations eg Pre-financing, Balance of Payment, Gatcha, etc are done for RT & WU transactions• Ensure proofing/reconciliation of branch accounts: immediate credit, suspense accounts, teller differences, transit accounts…• Ensure ATMs and POS function properly and proofs are updated and submitted in a timely manner• Prepares daily consolidated cash report and advise branches• Perform other functions as and when assigned by hierarchy.REPORTING Line:Head Retail Operations Profil recherché pour le poste : Service Officer Operations EXPERIENCE & QUALIFICATIONS• Bachelor’s/Master’s degree in finance, accountancy, or banking operations• At least 02 years experience in Banking Activities especially reconciliation of …