Description de l'offre
Détails de l'annonce Poste proposé : English TelemarketerGiven the work we do, many customers are increasingly trusting our company. Come and be part of the adventure, join our team and benefit from rewarding compensation and a pleasant working environment. Profil recherché pour le poste : English Telemarketer With a higher education Bac to Bac+2 minimum or equivalent experience, you ideally have experience in customer relations as a teleconsultant which has enabled you to acquire and develop the following skills : Excellent level of speech and elocution Very good writing skills Sense of service and customer satisfaction developed Stress management and emotional mastery in the context of the management of difficult customers Ability to adapt and work in a team Open-mindedness and strength of proposal Time and priority management Culture of results Mastery of the Office package and ideally a CRM. Assignment : Within the group's Customer Relations Center (thirty employees) attached to a supervisor, you intervene on the requests of our tenant customers (Telephone, email, Web) The Customer Relations Center is a springboard to careers in Customer Relations. Do you want to pursue a career within a dynamic group ? This position is for you ! Your main tasks are : Welcome the customer, understand his request and reformulate it by knowing how to adapt your speech to his situation Deal with the commercial and/or technical requests of our customers by providing an appropriate response in conjunction with the field teams Ensure optimal processing quality in compliance with telemarketing rules Efficiently handle the various calls by optimizing their duration in order to regulate call flows Provide information on IT tools in accordance with established procedures Identify and report any anomaly Report to the Supervisor any malfunction or relevant remark from customers Ensure that your knowledge is maintained following the evolution …