Description de l'offre
Call for Applications for the position of an INFORMATION TECHNOLOGY (IT) INTERN IITA Cameroon is looking for a professional intern with exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills and the ability to work under minimal supervision. IITA is a nonprofit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. This internship offers practical work experience, an introduction to Windows desktop support and an opportunity to gain experience with the technical operations of an international nonprofit organization. This internship will involve challenging opportunities, real technical projects, and interaction with staff. This is a great opportunity to gain additional hands-on experience in the computer field. If you have exceptional customer service skills, are highly dependable and enjoy being the one that everyone comes to for computer technical help, then you are our candidate. A - Duties The Information Technology Support intern will provide direct technical assistance and support to IITA staff for network, hardware and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance. Essential duties Respond to user requests for service, troubleshoot problems and help develop solutions. Support PC hardware components, desktop operating system software, and application software. Perform minor repairs to equipment and arrange for …