Description de l'offre
SIC CACAOS IT Country Supervisor About the role: Hierarchical Mentor : IT Operations Regional Manager Category : Cat. 10 Location : Douala No de positions : 01 Type of contract : Permanent Contract The IT Support Country Supervisor is responsible for the deployment, support and correct functioning of information technology architecture within the site(s) in a country and with focus on the local IT operations, covering local Infrastructure: WAN, (W)LAN, Endpoints (desktops, laptops,..), (label) printers, Local Servers , Fixed & Mobile Telecom in line with the Group’s IT strategy, & overall infrastructure. Key responsibilities include: Deploy and support local IT Infrastructure for the site(s) in scope : PC’s, printers,(W) LAN, local servers, telephony (fixed, mobile), end-user applications in line with Group IT standards Participate in Corporate IT projects which impact the supervised site(s) (Ex. WAN, (w)LAN & VoIP Upgrades / Implementations & Integrations) Ensure professional “daily operations” of the IT infrastructure components, against SLA’s and targeted cost levels and within the agreed procedures and guidelines Manage the local IT Opex and Capex budgets against predefined targets – locally roll-out cost improvement / efficiency projects Manage local vendor relations for locally provided services Ensures a professional follow up of all end user requests and works towards solutions within agreed SLO timeframes (technical support, assistance, training) Keeps up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology by other multinational companies) Provide supervision to up to 5 local IT-staff direct reports, depending on country-size (“IT Technicians & IT Support Analysts”) Deliver agreed projects according to business expectations respecting BC templates, on-time, within budget and without business disruptions. Contribute at your level, in line with level expectations. Includes contribution to "IM/IT Quality Excellence" improvement initiatives (restore power user network, restore project management methodology, etc....), which is prerequisite …