Description de l'offre
Détails de l'annonce Poste proposé : Senior Support EngineerAbout SavicsSavics is a Social Enterprise that leverages existing technologies and field knowledge to co-create and implement innovative products to enhance stakeholders’ impact on individualized patient care, disease surveillance, and healthcare management at the global and local levels. We partner with health stakeholders to build simple, customizable, and patient-centric applications that gather field data and provide valuable insights for informed decision-making. We have developed a suite of highly innovative mobile and web applications that support health systems, with the aim of strengthening and improving health outcomes for low and middle-income populations. In 5 years’ time, we have deployed our products across fifteen countries; mostly in Africa and South-East Asia. Your Location These Senior Support Engineer positions are open to candidates based in Senegal (one person), Guinea (one person), Mali (one person), and Cameroon (one person). These four positions are subject to project approval and have an expected start date at the beginning of Q4. Your role We are looking for Senior Support Engineers to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Senior Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential. Responsibilities Diagnose and troubleshoot technical issues, including account setup and network configuration & prioritize and manage several open issues at one time Research and identify solutions to software and hardware issues Track computer system issues through to resolution, within agreed time limits Properly escalate unresolved issues to appropriate internal teams (e.g. software developers via Jira, …