Description de l'offre
Détails de l'annonce Poste proposé : CALL CENTER AGENTSMssions : answer calls and respond to emails handle customer inquiries both telephonically and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports. Profil recherché pour le poste : CALL CENTER AGENTS High school graduate or higher, To have 2-3 years’ experience in sales Proficient in relevant computer applications Required language proficiency Knowledge of customer service principles and practices Knowledge of call center telephony and technology Some experience in a call center or customer service environment Good data entry and typing skills Demonstrate strong analytical abilities and organizational skills, Ability to multi-task and work under pressure, Excellent English / Excellent French. Critères de l'annonce pour le poste : CALL CENTER AGENTS Métier : Commercial, vente Secteur d´activité : Centres d´appel, hotline, call center Type de contrat : CDI - CDD Région : Douala Ville : Douala Niveau d'expérience : Expérience entre 2 ans et 5 ans Niveau d'études : Bac Nombre de poste(s) : 10